Shipping and Return Policies:
Home Chef Cookware only ships within the lower contiguous 48 United
States. Each item is shipped utilizing the best carrier, depending on the circumstance (package size, weight and destination). When available we will forward all tracking information to your email.
Return Policy On Damaged or Defective Merchandise
On all products that you receive from Home Chef Cookware you will have a 100% Customer Satisfaction Guarantee
on all purchased items for the first 30 days from the date of the
invoice...subject to the terms below. A prompt replacement or refund
will be be made...Its your choice.
Simply e-mail us with your
Invoice Number, package tracking # (if available), your e-mail address and state
the nature of the return or replacement requested...please be sure to
include your telephone number. We will then shortly get back in touch
with you...by e-mail or phone...so that we can issue you Return
Auhorization information. Once processed...you will then receive by
return e-mail Return Authorization information details.
Please note that we cannot handle refunds or replacements over the telephone...please contact us by e-mail at: support@homechefcookware.com for any returns of replacements.
Please be sure to print and retain your proof of purchase at the time of the purchase.
All items returned must be in New & Unused Condition unless damaged or defective. No used items will be accepted for return unless damaged or defective.
If
an item is damaged or defective due to shipment...it is very helpful to
note the nature of the damage on the Bill of Lading. IT IS VERY IMPORTANT THAT YOU save all damaged packing materials and the item damaged for at least 45 days.
On "Buyer's Remorse" returns of all Non-Defective or Non-Damaged Items
there will be a 15% restocking fee or a minimum of $10.00 charged.
(This also applies to all items refused by the customer for any reason
other than shipping damage to the package.) We will credit your credit
card for the orginally invoiced amount less the restocking fee less the
shipping on the item(s). We will not pay for the shipping charges to
return Non-Defective or Non-Damaged items. If any of the contents of
the item purchased are missing (including instructions, registrations
and warranty information) or not re-saleable when returned...we reserve
the right to charge more than the above referenced 15% restocking fee
or $10 minimum. Returned items damaged due to insufficient packaging
will receive no replacement or refund...and be returned to sender.
On returns of all Defective or Damaged Items
we will reimburse you for the return freight charges, once it has been
inspected and approved. Defective or Damaged items not retuned for
replacement will be charged a 15% restocking fee or $10.00
minimum...however any Defective or Damaged item returned for
replacement will not be charged a 15% restocking fee or $10.00 minimum.
All replacement product is shipped for FREE.
Returned items
damaged due to insufficient packaging will receive no refund or credit.
If you received an item double boxed with packing materials...it must
be returned in this same manner. Also, if you are returning a package,
it is your responsibility to insure the package for the value of its
contents...Failure to due so will result in an additional charge for
the difference if it is damaged upon return to us.
On items returned for credit, credit will only be issued to the original credit card used.
WE ARE ONLY ABLE TO HANDLE RETURN REQUESTS ONLINE.
Any refund or replacement request (for whatever reason) made after 30 days from the date of the invoice will be refused.
Home Chef Cookware reserves the right make the final determination as to
the defective or damaged nature of any returned item(s).
A
$25.00 charge will be made on your credit card for orders placed and
sent by Home Chef Cookware and then refused, in any way, by the
shipping company when sent to the shipping address given on the order.
This fee will apply to each Package that is returned.
